Business Coaching & Customer Experience

Strategy Services

Helping people, organizations, and companies grow

why work with me

Proven methods + results x experience = to Provide solutions

Many entrepreneurs, successful specialty consultants, and business owners have good intentions but struggle to consistently ​reach their potential and achieve their desired goals.

Based on the East Coast of the US, but able to work anywhere virtually, I offer solution-oriented coaching, services, and programs ​designed to help people who want to grow but are stuck navigating inevitable and ever-constant change related to growing a business ​and its impact. In 2020, I also added customer experience strategy and services to my coaching services.

I help visionary and best-of-class entrepreneurs, companies, and organizations navigate change and growth productively. Working ​together, we uncover blind spots and create an actionable plan and resources to help you get unstuck, and start achieving those goals to ​help you grow exponentially.

I help you understand and see your marketing and customer experience more clearly when working on customer journey strategy and ​marketing and branding-specific projects. Together, we develop a plan with solutions that make sense for your business.

Customers are expensive to target, build relationships with, get & keep happy. Working with your defined goals & desired outcomes, I ​help you identify the best & most profitable clients, how to reach them effectively & keep them happy. My goal and measures of success ​are that they become & remain your most loyal & fierce ambassadors.

Schedule a complimentary strategy session today to discuss simple actions you can take to achieve the success you deserve and desire. ​During your session, I will identify growth opportunities and strategies and then customize an approach to unleash your potential and ​help you actualize the possibilities.

What can I do for you?

Heike Heeman - IdeaShare Coaching

Working with Monyka helped me see ​and act on the possibilities. I'm finally ​seeing the potential and growth I was ​seeking. Her help and advice have been ​invaluable as I grow my business.

Yoshiko Hawakawa - CFP,

Japanese Business Owner & Author

As a Certified Financial Planner and 2nd ​generation family business owner, I have found ​that distinguishing my skills and abilities can ​prove challenging. Monyka understood my desire ​to provide a unique approach and helped me ​develop my brand identity & promise clearly and ​effectively which led to growth in my practice.

Stringer Consulting - DOD ​Contractor

Monyka understood our need for ​effective re-branding. ​Our clients seek ​excellence, trust and professionalism. ​​She was able to help us put forth a ​brand that speaks to ​our capabilities ​super effectively.

Bob Gerst - Enterprise Executive and Business ​Owner - Transition Associates

Monyka, an exceptional professional who excels in advising ​and supporting clients in finding and retaining their ideal ​customers. Monyka has a remarkable talent for ​transforming clients into loyal brand ambassadors and ​evangelists through exceptional customer experiences. Click ​here to read my entire recommendation of Monyka on ​LinkedIn.

Jeanette Glose Partlow - 3rd Generation ​Chemical Distribution Company

Monyka has been an integral part of our trusted ​advisory team for over a decade. Her input helps ​us stay current, relevant, and front of mind for ​our customers. she was an invaluable sounding ​board through the Pandemic, and beyond.

Vivi Muchilla - VM Bookkeeping SVCS

Monyka is a well-versed, passionate, and ​tremendously effective business coach. Working ​with her helped me tremendously, and provided me ​with knowledge, tools, and resources to scale, and ​grow my business. Her leadership skills are an asset ​to any client seeking strategic growth. Anyone ​wanting to grow sustainably should not hesitate to ​work with her. It’s a worthy investment.

Lynn Loyola - Real Estate Business Owner ​and Feng Shui Expert

As business owner and realtor, I am ​always finding ways to stay current and ​progressive in my industry. Monyka ​brought some important factors to me ​for me to consider. She was able to ​pinpoint some things that I didn't think ​about before, which I think will beneficial ​to me. I'm excited to re-invent the wheel ​because of her expertise and ​recommendations. I highly recommend ​Monyka for those that are seeking to ​grow their business, she offers a different ​point of view and will help you ​brainstorm to be successful.

Stephen Nderitu Muiruri CPC, ELI-MP

I am proud to recommend Monyka as a ​speaker and business coach. exudes great ​talent in change management and strategic ​thinking.

If you are lucky enough to work with ​Monyca, you will be blessed with not only a ​strategic thinker, but also a a leader and ​player who will hold you accountable to ​achieve what you want in business life. I ​highly recommend Monyka as a Business ​Coach and International Speaker.

Dr. Carla Johnston, DCN. MS, MA - Expert ​Nutrionist, Business Owner, and Founder of ​Dynamic Decades

Monyka has a fantastic ability to identify, ​understand, and create plans that inspire ​innovation and growth. Her experience in ​leadership is evident when she speaks about ​ideas and potential action plans related to the ​business mission, vision, and development. ​Monyka articulately communicates areas to ​focus on while maintaining an overall plan for ​future success. Through her continued guidance, ​I have shifted my priorities, resulting in renewed ​energy and drive. I appreciate that she is a ​practiced, active listener allowing for beneficial ​and synergistic conversations leading to ​measurable and sustainable growth.

Corporate clients...

Private Wealth Management Services - Merrill Lynch

“Monyka has a unique combination of skill sets that we have found ​invaluable in helping us hone our advisors ability to cultivate high ​trust relationships with upper net worth level clients.

Monyka can do everything from brainstorm business development ​opportunities, to coach leadership and productivity for any level of ​professional.

Her uncanny ability to help people develop authentic personal ​branding that resonates with their ideal client base has allowed our ​team to secure the right kind of clients, and keep them happy and ​under our management.”

Melanie Russell - Russell BMW

When we worked with Monyka on a number of initiatives ​including securing more luxury female clients, and rebranding ​some of marketing to further appeal to a more cosmopolitan ​and discriminating client base, Monyka was invaluable, and ​helped us increase our female customer base by 20% within ​the first 6 mos of working together.

Monyka’s strengths are her ability to understand the business ​owner’s need to wear multiple hats effectively, but also the ​client’s reality, and how to solve their biggest pain points and ​turn them into fervent ambassadors.

Jean Luc Poiret The Louis Vuitton Moët Hennessy

We were delighted to support Monyka’s unique women-​only wine club concept all over the Eastern Coast of the ​United States from her founding in 2004, until her last ​large event in 2017. Monyka and our brands Veuve ​Cliquot, Krug, Ruinart, Glenmorangie, and Belvedere ​Vodka, amongst others, seamlessly integrated with her ​vision to provide bespoke, educational, and inspirational ​one of a kind events to a savvy, affluent, and ​cosmopolitan female client.

Monyka’s background as a professional food and wine ​journalist for many years, and an accomplished author ​means she understands terroir, fine food, wine and ​spirits, and knows how to best align particular brand ​profiles with target clients

Marketing Director Female Cosmetics - Proctor and ​Gamble

Every professional experience working with Monyka to provide ​products for her bespoke, and sold-out Spirited Woman awards ​has been a benefit to our brands, and supported our marketing ​efforts to effectively target an educated, community oriented, ​successful female and make her a loyal customer.

Monyka’s creativity at providing brand awareness and marketing ​outlets for our signature Cover Girl products has proven to be ​beneficial in multiple ways. She goes beyond just providing an ​experience for the potential customer to sample our product, but ​she cultivates an interest and trust early on in any brand ​interaction that has proven very rewarding and effective for our ​marketing goals.

Nina Bankova - World Trade Center Institute

Monyka created a unique, one-of-a-kind professional ​development program for our 2023 Albrecht Fellows ​revolving on the essentials of Personal Branding, Social ​Media etiquette for rising executives, and how to use ​authentic networking to create career-long close, and ​beneficial professional relationships.

Monyka is a gifted presenter, speaker, and expert on all ​aspects of social media management, reputation ​management, and professional and business development. ​She has presented at our annual Women Spanning the Globe ​conference on the Basics of Social Media for Higher Level ​Executives and Rising Leaders, and we consider her an ​approachable, and always on-point expert on the subject.

I have been a successful, serial entrepreneur for over two decades. A graduate of McGill University in Canada with a background in Management, and Organizational Behavior, with a minor in ​communications I have worked in both the corporate and startup sectors. I have been an avid supporter of the innovative tech sector and an early-stage, seed investor in minority-based ​startups since 2013. During Governor O’Malley’s tenure from 2007 until 2015 in Maryland, I served as a Commissioner on the Governor’s Hispanic Affairs Commission, advocating for the ​interests and rights of Hispanic business people, citizens and new immigrants in Maryland.

In the early 90s, I successfully headed up the integration of an employment equity compliance program in a large Canadian company with 12 offices in Canada and 50 subsidiary offices across ​the US.

Since the early 2000's I have been an outsourced CMO and trusted advisor to many successful companies and individuals, and have had the privilege to work with thought leaders proven ​professionals and best-in-class service providers, and organizations.

In 2004 I founded the largest, women-only, wine event series dedicated to raising awareness for valuable charities and bettering the quality of women's lives in multiple ways called "The ​Women's Wine & Dine".

In 2007, I built an innovative, pioneering media company dedicated to providing resources, visibility high-quality events, and media coverage for women in business MyCity4HER.com. Before ​anyone was talking about women in business seriously, I was holding networking and professional development events in 8 states across the country and had a subscriber audience of over 120, ​000.

In 2015 I built the framework for the innovative Entrepreneurship program at MICA (Maryland Institute College of Art) called MICApreneurship.

In 2014 I started business coaching actively. Today, business coaching and professional speaking are my primary professional contributions and have become my biggest passions. I love to work ​with creative, innovative, industry-leading professionals, best-of-class companies, and organizations to help them grow productively to achieve their desired outcomes and goals...

You can read more about my career, areas of expertise, and recommendations on LinkedIn, it is also where I manage two of the largest regional women in business groups based in Baltimore, ​and Annapolis, Maryland. I am also fluent in English, French, and Spanish and have a working knowledge of Italian.

If I can't help you, I will make it my mission to find you someone who can.

Thanks for your interest.